Mergers & Acquisitions Advisory

A Neumann & Associates, LLC

December 2, 2015

Improving communication in a business

By Achim Neumann

Often, there is miscommunication in businesses between employees and managers/business owners that leads to undesired outcomes. There are many factors that can lead to crossed wires, but here are some valuable tips to help get things crystal clear for all parties that will help to ensure efficiency, decrease stress and make sure things get done the way they’re supposed to be.

businessmen-786064_640-e1449096562976

1) Actively listen to what employees are saying

When it comes to communication, being understood is a two way street. If respect is shown to employees by managers/owners, that respect will be reciprocated by employees.

Devote undivided attention to what employees are saying instead of multi-tasking or “half listening”. Using what they say, follow up with some clarifying questions. This will make things clearer, and it will go a long way towards earning the trust of team members by showing true engagement in whatever is being discussed.

2) Remain authentic in all business dealings

Another way to build trust through communication is to remain authentic, consistent, and clear with regards to whatever is said.

Avoid double speak and ambiguous terms – the confusion that results can lead to honest mistakes being made by employees.

Be mindful of body language, as certain actions (like crossing arms, a sign of impatience) can betray otherwise noble motives (actively listening to a colleague’s proposal to improve Q1 2016 sales for example).

3) Be generous with ideas, but don’t try to solve all a department’s problems

As the head of a company, or as a manager for a department within it, it is natural to want to step in and fix things at times. However, the employees that have been carefully hired in various capacities are more likely to have the in-depth knowledge required to drive game-changing innovation than a manager/owner who can often be distant from day-to-day activities/logistics.

Provide ideas to team members if they get stuck, but allow them to do the work necessary to solve the issue at hand. Help them when needed, but let them use their brain and take a little extra time if needed to accomplish the task. Doing so will build a sense of accomplishment and foster a rapport within a team or department. In the end, this will free up time to focus attention on more important matters.

4) Ask effective questions until the information desired is delivered

Avoid loaded queries that only create drama, and instead employ a rigor of logic to drill down to the core of the problem at hand.

Open-ended questions are best for obtaining feedback on matters like the status of a marketing campaign, while closed-ended questions (which only require a yes or no answer) are best for extracting discrete bits of information.

About A Neumann & Associates, LLC

A Neumann & Associates, LLC is a professional mergers & acquisitions and business brokerage firm having assisted business owners and buyers in the business valuation and business transfer process through its affiliations for the past 30 years. With an A+ Better Business Bureau rating, the company has senior trusted professionals with a deep knowledge based in multiple field offices along the East Coast and has performed hundreds of business valuations in its history. The firm’s competitive transaction fees are based on successfully completing transactions. For more information, please contact A Neumann & Associates at 732-872-6777 or info@neumannassociates.com

Comments are closed.

Any questions? Please contact us at 732-872-6777
Call Now

Client Testimonials

“ I appreciate your diligent approach to screening buyers and sellers as well as the high quality CIM that you produce.”

Andrey O, Investor

“Finally enjoying retirement after recently selling my business using the services of A Neumann & Associates. Joe Oddo provided the conduit to a successful transaction. Joe knew when to inject input and when to simply listen and allow the buyers to vent, step back and regroup. The outcome met our expectations and got us to the finish line, which included my staying with the company six months in order for the buyers to get their footing and keep our workforce in the loop. He helped at every step by providing his expert guidance & resources. Thank you!”

Emily Parker Myers, Co-Owner - Myers McRae

“I had been in touch with Karin and Gary from A Neumann & Associates regarding some opportunities and was looking forward to meeting with them. Hence, when they organized a seminar in Princeton, NJ, I was quick to sign up. The seminar was very informative as the team walked the attendees through various scenarios and referenced real life buying/selling situations they had been through. The sessions by Gary, Karin and Achim were crisp and focused and brought clarity to potential seller and buyers. I strongly recommend the team and look forward to continue working with them.”

Gaurav Tyagi

“Thank you for your Event on "How to value, Sell, and Buy A Business for Maximum Profit" and the insight into ANA’s approach on what is involved in the Business Exit for sellers. Garys Hervieiou's "Business Valuation", Achim's "Deal structure" presentation and Karin’s "Preparing the Package" are real street knowledge shared. They answered attendees questions which makes it more interesting for learning from others. Great for small businesses like us. The presentations were totally worth our time and travel for the event to Princeton, NJ from Rockville MD. Ravi Bhutani, President, CIPS”

Ravi Bhutani

“Gary, this is to thank you for an excellent job done in selling our business. We could never have done it without your professional expertise, dedication and time put in without reservation to make it happen. We will gladly and highly recommend you to anybody in our position.  It was a pleasure to work with you.”

Pat Iammatteo, Owner

“Your vetting is simply outstanding, among the best I've seen from a broker.”

Eric H., Investor

“I recently contacted A. Neumann and Associates about getting a valuation of my business done. I spoke with Marc, who explained the process in detail. After meeting with Marc in order to get a clear understanding of my business, and what I was hoping to accomplish. His patience in answering all my questions and his knowledge of the proper way to market my business gave me great confidence that this is the firm I will be using to sell my business for max value. Working with Marc at A Neumann & Associates was very easy and professional. I did not know all that was going to be involved in selling my business but they helped me through the process. What I thought was going to be a just another one of those pushy sales companies was just the opposite. Polite, knowledgeable, and a pleasure to talk to and deal with. I highly recommend this firm to anybody who wants to sell now or down the road. Marc not only knows his stuff, but actually is a real nice guy.”

Double Diamond

“Used A Neumann & Associates to sale my business. could not imagine having done it with out the patience and experience Gary provided. Thanks Gary,”

Dennis Frazier

“Working with Marc and his company was a pleasure. What I thought was going to be a just another one of those pushy sales companies was just the opposite. Polite, knowledgeable, and a pleasure to talk to and deal with. Marc handled most of the interaction and he has one of the greatest demeanors. Again, it was a pleasure working with him and his firm.”

Douglas DiCeglio

“I recently completed an acquisition using A Neumann & Associates. Tony Valentino was very helpful and accessible during the entire process. They do a thorough job vetting both parties and got us to the finish line.”

Srini Mudambi
view all testimonials

Contact A Neumann & Associates, LLC

If you are considering selling your business, please contact us to learn more about our comprehensive service spectrum. Our experienced professionals will answer all your questions about selling a privately held business in complete confidentiality. Please fill out our contact form, or call us at 732-872-6777. We will contact you directly and will never identify ourselves to your employees.

call us now
Contact Us for a Free, Confidential Consultation

Experienced M&A Advisors available

Full Name
Email Address
Phone Number
Message